Aurora De Luca prides itself on providing an excellent shopping experience to its customers. As such, they offer a generous return and exchange program to ensure customers are completely satisfied with their purchase.
At Aurora De Luca, customers are given 30 days to return or exchange an item with proof of purchase. All returns and exchanges must be unworn, in new condition, with original packaging and tags attached in order to be eligible. Refunds will be applied to the original method of payment. Any shipping charges associated with the original purchase are non-refundable.
In the event of an exchange, customers will receive store credit in the form of a gift card, which can be used to purchase another item from the Aurora De Luca website. For international exchanges, customers must pay all associated shipping costs.
If a customer is returning an item, Aurora De Luca asks that items be shipped with a trackable shipping carrier for security purposes. Aurora De Luca will not be responsible for items that are lost or damaged during the return shipping process. Customers also have the option of returning items to an Aurora De Luca store location.
Aurora De Luca also offers a satisfaction guarantee. If customers are not completely satisfied with their purchase, they may return or exchange the item within 30 days of the original purchase date. The item must be in the same condition as it was purchased in order to be eligible for a return or exchange.
Aurora De Luca is dedicated to providing their customers with the best possible shopping experience. Their generous return and exchange policy allows customers to shop with confidence knowing that their purchase will be covered should it not meet their expectations.