Aurora De Luca is a leading fashion brand that specializes in sophisticated and stylish outerwear. Located in Los Angeles, California, this retailer offers shipping and delivery options for customers located within the United States and Canada. The brand's shipping and delivery policies aim to provide customers with an efficient and reliable process for their orders.
Aurora De Luca offers two main delivery services: Standard and Express. Standard delivery is offered at no additional cost, and this method is available to customers who live within the United States and Canada. The Standard delivery takes an estimated 4-7 business days to be received after an order has been processed and shipped.
Express delivery is available for customers who want faster shipping times. Express delivery for US customers is a 2-day service, while Express delivery for Canadian customers is a 3-day service. The Express delivery option is offered at an additional fee, and customers must pay this fee before their order can be shipped.
Aurora De Luca also offers customers the option to track their orders. Once an order has been shipped, customers can log into their account and view their order status. A tracking number will be provided to customers for express orders, however, a tracking number is not provided for standard orders.
Aurora De Luca understands the value of their customers' time and money, and works hard to ensure that all orders are handled with the utmost care. The company offers an easy return and exchange policy as well. If a customer is not satisfied with their purchase, they can return it within 30 days of purchase for a full refund. In contrast, exchange policies are handled at the discretion of the customer and should be discussed with customer service prior to the return.
Overall, Aurora De Luca shipping and delivery policies are designed to provide customers with a convenient and efficient process for their orders. The company strives to make the process as simple and straightforward as possible, while also delivering an exceptional customer experience.