What is the return policy for Captured in Moments jewelry?

Captured in Moments strives to provide quality jewelry and excellent customer service. They understand that shopping online comes with unique challenges and they want their customers to be 100% pleased with their purchase. That is why they offer a return policy on all their jewelry.

The Captured in Moments return policy allows customers to return their jewelry within 30 days of purchase for a 100% refund. To return an item, customers need to contact their customer service team to request an RMA (Return Merchandise Authorization) number. Once received, customers should print the RMA number on their return and include it in the package. Customers are responsible for paying their own return shipping costs.

Once the customer's return is received and inspected, Captured in Moments will send a refund to the customer's original payment method. Depending on the customer's payment method and the company's policies, it could take between 3 to 10 business days for the customer to see the refund in their account.

Customers are strongly encouraged not to wear or otherwise damage the returned jewelry. Captured in Moments reserves the right to refuse the return or issue only a partial refund if the item has been found to be damaged, laundered, or used excessively.

At Captured in Moments, they believe their customers should be happy with their purchase. That is why they are committed to providing the highest quality jewelry at the best prices and offer a comprehensive return policy.