Kelly Decoteau is committed to providing customers with the best shopping experience possible. One of the ways we do this is through our return policy.
At Kelly Decoteau, we understand that sometimes customers may need to return something they have bought from us. To ensure that our customers have peace of mind, we offer a simple and straightforward returns process.
Returns can be made for any item that has not been used within 14 days of purchase. Customers must return items in their original condition, complete with their original packaging and any product warranties. Customers may need to provide proof of purchase when returning their items.
If customers need to exchange an item they have purchased, they must include all original paperwork and contact us as soon as possible. Refunds are only given if the product purchased is faulty or damaged. Customers must contact us as soon as they notice any issues with their product. We do not refund any shipping costs.
We value our customer's satisfaction and want to ensure that those who shop with us always have a pleasant experience. If customers have any further questions regarding our return policy, they can always contact us directly and we will do our best to answer their questions.