Warranty, guarantees and returns are an important part of any purchase made from Access Denied. We strive to make sure our customers are satisfied with the product they receive and if any issue arises, we are prepared and more than willing to help.
At Access Denied, all of our products are covered by a one-year limited warranty from the date of purchase. This warranty covers defects in materials or workmanship that affect the normal functioning of the product. Any product that fails to operate within the first year will be repaired or replaced free of charge, provided that the product was originally purchased from our website.
In addition to this limited warranty, a wide variety of our products may come with a manufacturer’s limited choice of either a ninety-day functional guarantee or an extended two-, three-, or five-year warranty. Our customers can choose which option best fits their needs, taking into consideration shipping time, product type, and total purchase cost.
At Access Denied, we understand that customers may sometimes need to return their purchases. To make the returns process as transparent and simple as possible, we offer two distinct return policies: 30-day return from the date of purchase and 30-day return from the date of delivery. Other return policies may apply depending on the type of product, and eligibility for free shipping or free returns. If you are unsure about the return policy for a particular product, please contact our customer service team.
Our mission at Access Denied is to provide an exceptional and worry-free shopping experience. We back each of our products with a comprehensive warranty, along with flexible and comprehensive returns options. Our aim is to ensure that all customers are satisfied with their purchase and, should any unexpected issues arise, we are here to help.