Al Hiltz Photography is committed to providing the best customer experience possible for their products. That includes having a clear and straightforward return policy for their customers.
At Al Hiltz Photography, returns are accepted for any product with a valid proof of purchase, within 30 days of the original purchase date. All items being returned must be in the same condition that they were received and the original packaging must include all accessories. Refunds are issued in the original form of payment. Customers should be aware that the return period begins immediately upon delivery and ends on the last day of the period, regardless of when the return request is submitted.
Customers must contact Al Hiltz Photography prior to returning any product in order to obtain a Return Authorization Number. Once this has been done, customers are responsible for securely packaging and shipping the item back to Al Hiltz Photography, at the customers own expense. Customers are also encouraged to take pictures of the package before sending to ensure it arrives in the same condition that it was shipped.
Al Hiltz Photography will not accept any return items that have been damaged, altered, or used incorrectly. Additionally, items cannot be returned for any other reason than equipment failure. Once the item is received at Al Hiltz Photography, a technician will inspect it for signs of alteration and misuse, and any damage will be assessed. If it is found that the item is not defective and was used incorrectly, the return will be rejected and the item will be sent back to the customer. However, if the item is found to be defective, a replacement part will be shipped to the customer at no cost.
Al Hiltz Photography stands behind its products and customer satisfaction is their top priority. They understand that returns can be a hassle, and their customer service representatives are happy to answer any questions related to the returns process. Al Hiltz Photography is dedicated to providing the best quality products and services that are backed by an easy and straightforward returns policy.