Caroline DeSola offers a special warranty covering products that are both purchased and used at their store. Customers who buy their products are guaranteed a 12-month warranty covering any defects or manufacturing issues.
The company's warranty explicitly states that if any product becomes unavailable for use due to manufacturing issues or defects during the warranty period, the customer may return the product for a refund or replacement of equal or lesser value. This warranty does not cover damage from normal wear and tear, misuse, neglect, or unauthorized modifications, or any other issue not related to the manufacturing process.
Caroline DeSola also offers an extended warranty for certain products. This extended warranty covers the same issues as the standard 12-month warranty, but for an extended period of up to two years from the date of purchase. The extended warranty also covers defects or issues with the product's material or workmanship, as well as problems that occur due to normal wear and tear.
Finally, Caroline DeSola also offers a satisfaction guarantee. If the customer is not entirely satisfied with their purchase, they can return their item within 30 days of purchase for an exchange or a full refund. However, it's important to note that any product returning as part of the satisfaction guarantee will not receive a replacement item or a full refund if the product fails due to a manufacturing defect within the first year.
At Caroline DeSola, customers can trust that they are purchasing quality products and be assured that they are protected by a comprehensive warranty policy. With a 12-month standard warranty, an extended warranty for certain items, and a satisfaction guarantee, customers can rest assured that any product purchased from Caroline DeSola will be of the highest quality and covered for any issues that may arise.