Redframe is an online retailer that deals in apparel and shoes for a variety of needs. Customers can find everything from casual everyday apparel to workwear and sportswear. Redframe strives to provide a pleasant shopping experience for customers by offering one of the most comprehensive return and exchange policies in the industry.
Customers can return items within 14 days of purchase. Customers must go to the Redframe website and login to their profile. They must then specify the items they wish to return, provide the original order number, attach a photo of their returns, and provide a reason for the return. Redframe will then provide customers with a return label they can use to return their items. Once the item is returned, customers will receive a refund as quickly as possible.
In addition to the 14-day return policy, customers can exchange products for a different size or color of the same item at no additional fee. The same process applies as for returns; customers must simply go to the Redframe website and login, then select which items they wish to exchange and provide the original order number, attach a picture, and provide a reason for the exchange. Redframe will then provide customers with an exchange label that they can use to return the item to Redframe. Once the item is received, customers will be shipped out a new size/color at no extra charge.
Redframe also offers free returns and exchanges for orders over $50 or more within the U.S. Customers will be given a pre-paid label for return/exchange items when their order is shipped. In addition, Redframe also offers an easy online chat system to help customers with any return/exchange questions they may have.
Overall, Redframe offers one of the most comprehensive return and exchange policies in the industry. Customers can always feel confident that they will get their money back or an item exchanged with no extra costs or hassle. Redframe makes the process as easy and as straightforward as possible to ensure that customers have a pleasant and hassle-free shopping experience.