David Grossman / Gurnetroad is committed to providing the highest quality of goods and services. As a result, they offer a generous return policy for any item that does not live up to expectations. A customer can return or exchange any item as long as it is unused and in its original condition within 30 days of purchase. All items must be returned in their original packaging with all parts and manuals included to be eligible for a full refund.
In the case of an exchange or return, customers can receive a full refund of their purchase within 30 days from the original purchase date. All refunds will only be credited to the payment method used for the original purchase. Any new purchases for exchanges will be charged the current market value. Customers should note that any items purchased during special discounts or promotions are eligible for exchange only. All items must be presented for an exchange or return with proof of purchase, such as a dated receipt.
If an item is damaged during shipping, customers are advised to contact the shipping company directly, who will manage the return and issue a full refund. If a customer receives a product that is significantly different from what they ordered, then they can contact the company within 48 hours of receipt and they will be given the option of a refund or exchange.
Customers should note that any personalized, customized, special ordered or made-to-order items cannot be refunded or exchanged. Furthermore, any items purchased during special discounts or promotions are eligible for exchange only. Finally, David Grossman / Gurnetroad reserves the right to refuse returns or exchanges with incomplete or missing parts or products damaged by improper usage.
At David Grossman / Gurnetroad, customer satisfaction is a top priority and they strive to offer the best possible return policy. They understand that not all purchases will work out as expected and work hard to ensure their customers have a pleasant and satisfactory shopping experience.